Privacy Policy
Last updated: March 15, 2025
Thank you for choosing our web hosting and technical services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We take your privacy seriously and are committed to protecting your personal information. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Quick Summary
- We collect information you provide directly to us for service provision and account management.
- We may have access to your website data, email configurations, and server information when providing technical services.
- Your information is used only to provide, maintain, and improve our services to you.
- We implement appropriate security measures to protect your personal information.
- We do not sell your personal data to third parties.
The following sections provide detailed information about our privacy practices. Please continue reading to understand how we handle your data when providing web hosting, domain management, email migration, and other technical services.
If you have any questions about this Privacy Policy, please contact us via the information provided in the "Contact Us" section.
Information Collection and Use
Information You Provide to Us
We collect information you provide directly to us when you:
- Create an account or register for our services
- Purchase hosting, domain registration, or other technical services
- Request technical support or consultations
- Fill out contact forms or request quotes
- Subscribe to newsletters or marketing communications
- Participate in surveys, contests, or promotions
This information may include your name, email address, phone number, billing information, and other details necessary to provide our services.
Technical and Service Data
When providing our technical services, we may have access to:
- Website content and databases during migration or setup
- Server configurations and credentials for hosting management
- Domain registration information
- Email account credentials during migration and setup
- DNS records and configurations
- SSL certificate information
- Control panel settings (cPanel, WHM, Plesk, etc.)
We collect and use this information solely for the purpose of providing the requested services and support.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Operating system information
- Pages visited and time spent on the site
- Referral sources and exit pages
- Device information and internet connection
We use this information to analyze trends, administer the site, track user movements, and gather demographic information for aggregate use to improve our website and services.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or services.
We are committed to protecting your data and only collect information that is necessary to provide our services or improve your experience.
How We Use Your Information
Primary Uses of Your Information
We use the information we collect for the following purposes:
Service Provision
- To set up and manage web hosting services
- To perform website and email migrations
- To configure DNS and email deliverability settings
- To install and configure WordPress sites
Communication & Support
- To respond to your inquiries and support requests
- To provide technical assistance and troubleshooting
- To send service notifications and updates
- To maintain our business relationship
Secondary Uses of Your Information
Security and Fraud Prevention
We use your information to protect our services, detect and prevent fraudulent transactions, and monitor for unauthorized activities.
Service Improvement
We analyze usage patterns to improve our website functionality, enhance user experience, and develop new features and services.
Marketing Communications
With your consent, we may use your contact information to send newsletters, promotional materials, and other communications about our services.
Legal Basis for Processing
We process your information under the following legal bases:
- 1 Contract Performance: Processing necessary to fulfill our contractual obligations to provide hosting, migration, and technical services.
- 2 Legitimate Interests: Processing necessary for our legitimate business interests, such as managing our services, preventing fraud, and improving our offerings.
- 3 Consent: Processing based on your consent, such as sending marketing communications.
- 4 Legal Obligation: Processing necessary to comply with our legal obligations.
Data Protection and Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Password protection and multi-factor authentication
- Regular security assessments and updates
- Restricted access to personal information
- Firewalls and intrusion detection systems
- Data backup and recovery procedures
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- Applicable legal, regulatory, tax, accounting, or other requirements
After you terminate your services with us, we may retain certain information as required by law or necessary for legitimate business purposes, such as for tax or accounting requirements.
Protection of Technical Data
When providing our technical services, we handle sensitive technical data such as website credentials, server access information, and email configurations. We take the following additional measures to protect this information:
Server and Website Data
- • Temporary, secure storage of access credentials
- • Deletion of credentials after service completion
- • Encryption of stored credentials during service
- • Limited access to authorized personnel only
Email Migration Data
- • Secure transit protocols for email data
- • Temporary access to email accounts only
- • No persistent storage of email content
- • Credentials destroyed after migration
Data Breach Response
In the unlikely event of a data breach that affects your personal information, we will:
- Promptly notify you and relevant authorities as required by law
- Provide information about the nature of the breach
- Take immediate steps to mitigate any potential damage
- Conduct a thorough investigation of the incident
- Implement additional safeguards to prevent future breaches
While we implement strong security measures, no method of electronic transmission or storage is 100% secure. We continuously strive to use commercially acceptable means to protect your personal information.
Third-Party Services and Data Processors
In providing our hosting, email, and website management services, we may engage with and utilize third-party services and platforms. We carefully select partners that maintain high standards of security and privacy protection.
Third-Party Service Providers
Hosting and Infrastructure Partners
We may use the following service providers to host our website and support our technical infrastructure:
- Amazon Web Services (AWS)
- Google Cloud Platform
- DigitalOcean
- Cloudflare
Email Service Providers
When managing email migrations and configurations, we may interact with:
- Google Workspace
- Microsoft 365
- Zoho Mail
- cPanel Email Services
Domain Registrars
For domain registration and management, we may work with:
- GoDaddy
- Namecheap
- Cloudflare Registrar
Data Sharing with Third Parties
Why We Share Your Data
We may share your personal information with selected third parties solely for the purpose of providing our services efficiently. This includes:
- Setting up hosting accounts or services in your name
- Managing domain registrations and DNS records
- Configuring email accounts and performing migrations
- Installing SSL certificates
- Setting up or optimizing content management systems (e.g., WordPress)
Data Transfer Controls
When we engage with third-party service providers, we ensure that:
- We only share information that is necessary for the specific service
- Service providers have appropriate security measures in place
- They comply with applicable data protection regulations
- They act only on our instructions and do not use your data for their own purposes
- Information is transferred securely using encryption where applicable
International Data Transfers
Some of our third-party service providers may be located outside your country of residence. When we transfer your personal information to these providers, we take steps to ensure that your privacy rights continue to be protected, including:
Legal Protection Measures
- Using standard contractual clauses approved by relevant authorities
- Ensuring compliance with privacy frameworks such as Privacy Shield where applicable
- Confirming adequacy decisions for countries providing adequate protection
Technical Protection Measures
- Encrypting data in transit and at rest
- Using secure file transfer protocols
- Implementing access controls and audit logs
You can request more information about the specific safeguards applied to the export of your information by contacting us.
Your Privacy Rights
Your Rights Regarding Your Information
Right to Access
You have the right to request a copy of the personal information we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information.
Right to Erasure
You can request that we delete your personal information in certain circumstances.
Right to Restrict Processing
You can request that we limit the processing of your personal information in certain circumstances.
Right to Data Portability
You can request to receive your personal information in a structured, commonly used format, or request it be transferred to another provider.
Right to Object
You can object to the processing of your personal information in certain circumstances, including for direct marketing.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Information Required for Requests
To help us process your request efficiently, please include:
- Your full name and contact information
- Specific details about what information you're requesting
- The specific right you wish to exercise
- Any relevant timeframes or date ranges
Limitations and Special Considerations
While we strive to honor all valid requests, please note that there may be certain situations where we cannot fully comply:
Technical Data Limitations
For technical services like server management, website migrations, and email configurations, we may need to retain certain technical logs and records to ensure service integrity and for security purposes.
Legal Requirements
We may need to retain certain information to comply with legal obligations, such as tax reporting, accounting requirements, or to establish, exercise, or defend legal claims.
Third-Party Systems
For data stored in third-party systems (such as hosting providers or email services), we will make reasonable efforts to fulfill your request, but the ultimate controller of that data may be the third-party service provider.
Complaint Rights
If you are not satisfied with our response to your request or believe our processing of your personal information does not comply with data protection law, you have the right to lodge a complaint with a supervisory authority.
We are committed to working with you to resolve any concerns about our privacy practices.
Before filing a formal complaint, we encourage you to contact us directly so we can address your concerns.
Updates to This Privacy Policy
Policy Revision Process
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes to this Privacy Policy, we will:
- Update the "Last Updated" date at the top of this Privacy Policy
- Post the revised policy on our website with clear indication of changes
- For significant changes, make reasonable efforts to notify you, such as through email or a prominent notice on our website
- Obtain your consent when required by applicable law
Your Responsibility
We encourage you to periodically review this Privacy Policy to stay informed about our data practices. By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated policy.